Contact us
Last updated: 2026-11-02T21:09:32+00:00
No phone line or contact form is offered on this page, since a written record beats a conversation with no record afterward.
Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.
Account, payment and bonus questions
Handling these falls to the gaming platform rather than to us here. Live chat inside your account is the fastest channel for everyday questions; the platform's own support address is the right one for documents and formal complaints. No account can be unlocked, no withdrawal released and no bonus restored by emailing us, since we lack account access from this side.
What to include
- Include the email address tied to the account, so the case can be located.
- Give the date and the time down to the minute, plus your time zone.
- Should the issue be visible, a screenshot would help.
- A payment-related query should come with its transaction reference.
Those four details are usually enough to check a case right away. Leaving them out results in a first reply that only requests them, costing an extra day.
Response times
There is no guaranteed hourly turnaround stated on this page. Timing makes a real difference, and a promise that lets you down at three in the morning leaves you worse off than an honest silence. We answer in the order messages arrive.
Complaints
If your issue is still there after the platform has replied, ask again in writing and push it through their complaints procedure. If nothing more can be done there, the authority that granted the licence comes next, listed in the platform's footer.
A card number, a password or a one-time code will never be requested from you by email. Anyone representing us follows that same rule. 19+ only.